Astana Airport Contacts

 

Astana Airport Information Desk

+7 7172 702 999

for Astana citizen: 1333
24 hours, 7 days a week

 

Astana Airport Baggage Lost and Found Service

Astana Airport tel: +7 (7172) 777 374

Air company «Scat» tel: +7 (7172) 286 503

Air company «Zhetisu» tel: +7 (7172) 361 050

Air company «Transaero» tel: +7 (7172) 318 350

Air company «Turkish Аirlines» tel: +7 (7172) 433 322

Air company «Air Astana» tel: +7 (7172) 286 473

Air company «Lufthansa» tel: +7 (7172) 286 492

Air company «Austrian Аirlines» tel: +7 (7172) 286 483

Air company «Uzbekistan airways» tel: +7 (7172) 328 244

 

Astana Airport Ticket sales

Astana Airport tel: +7 (7172) 777 343

Air Astana tel: +7 (7172) 286 465

Transavia tel: +7 (7172) 286 403

Otrar Travel tel: +7 (7172) 286 405

Nuray Company tel: +7 (7172) 777 060

 

Astana Airport VIP - CIP Service

tel: +7 (7172) 777 108

tel: +7 (7172) 777 295

fax: +7(7172) 777 108

 

Astana Airport Transit hotel

tel: +7 (7172) 777 170

tel: +7 (7172) 777 169

 

Astana Airport currency exchange office

located on the 1st floor in passenger terminal

tel.: +7 (7172) 777 807

 

Astana Airport plant quarantine Service

located in the Airport Cargo Terminal.

tel: +7 (7172)  286 - 506
Territorial inspection of State Inspection Committee at Agricultural Sector Ministry of Agriculture RK in Astana city

Address: 2, Zhienkulov str, Phone +7 (7172) 34 54 92, 48 92 57

Trust line of plant quarantine Service

+7 (7172) 34 54 92

 

Astana Airport Car access to the terminal servise

tel: +7 (7172) 777 595

tel: +7 (7172) 777 245 tel: +7 (7172) 777 210

 

Astana Airport Catering servise

tel/fax: +7 (7172) 777 016

e-mail: kop-astana@astanaairport.kz , kop-astana@mail.ru

 

Astana Airport Police

tel: +7 (7172) 286 523

Astana Airport Corporate Relations and Marketing Department:

E-mail: marketing@astanaairport.kz

 

Kopeichuk Lyudmila Head t.: +7 (7172) 777 007

f.: +7 (7172) 777 982

e-mail: l.kopeichuk@astanaairport.

 

Kabassova Meruyert Chief manager t.: +7 (7172) 777 198

f.: +7 (7172) 777 982
e-mail: m.kabassova@astanaairport.kz

 

Butabayeva Ainura Senior manager t.: +7 (7172) 777 040

f.: +7 (7172) 777 982
e-mail: ainura.butabayeva@astanaairport.kz

 

Kami Ailina Senior manager t.: +7 (7172) 777 982

f.: +7 (7172) 777 982
e-mail: a.kami@astanaairport.kz

 

 

Important Information for Passengers!

 

According to the Civil Aviation Security Regulations, you are not allowed to carry:

In your luggage:

- Explosives (Gunpowder, firework, signal flash, etc.);
- Flammables (Solvent, paint, thinner, lighter, etc.);
- Solid or liquid chemicals.

In your hand luggage:

- All items listed above;
- Sharp, Cutting, Sharp-pointed and Blunt-pointed articles (Sword, Axe, Knife, Corkscrew, Scissors, Nail File, Nail, etc.);
- Fire Guns (Pistol, rifle, etc.).

According to the Civil Aviation Security Regulations, you are allowed to:

• Have in your checked-in baggage  alcohol drinks, not more then 70% of alcohol contents, factory-made not more then 5L. per passenger;
• Carry in your hand luggage medication and diet items, including infant’s food to be used during flight with you; you may be asked to demonstrate approve of necessity of such items during your flight;
• Have in your hand luggage only a constricted quantity of liquid substances– not more then 100 ml. each and it should be placed into transparent plastic frequentative (with sticker zips) bags no more then 1 L. per passenger;
• Purchase liquids (drinks, perfumes) in the Airport airside shops (Duty Free) or on board of the Aircraft. In case they are sold in special packing, do not open them before they are checked for flight safety reason in the Security Control Points – otherwise they will be confiscated. In case you are flying via any European Union State Airports do not open the package before you reach the final destination point.
• All these substances and items can be taken in addition to the quantity (maximum 1 L.) that you already carry in your hand baggage.

In order to identify liquid substances while performing the control you should:
- Show all the liquids you have with you to be checked at the Aviation Security Control Points;
- Take off the jacket and/or coat – they are checked separately parallel to your check;
- Remove PC notebook and other large size electrical devices – they are also checked separately parallel to your personal check.

In case you have any questions in connection with the above mentioned rules, please address to your Air Company for consultation.

also

We advise you to solve all the questions concerning the drawing up of the entry and  departure documents in advance while planning your trip. Check the availability of valid passport and visa/other permit to enter the destination country. Check-in is performed only provided all these documents.

A private visit abroad for under-age children is available with the permit got from both of parents. A departure for treatment, rendering health consultation is available with the permit from one of the parents. For further information, please, apply to the passport office according to your place of residence.

In advance, look through the customs registration rules concerning goods, the carriage of excess and oversized baggage, animals and plants.